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Here are some of the frequently asked questions that may help you:


Question: How to avail of the free shipping?

Answer:There are two ways. 1) By purchasing P2,000 and above in one transaction. 2) Look for the free shipping products in our collection FREE SHIPPING.


Question: How soon can I receive my paid orders?

Answer: You will receive your paid orders within 24 to 48 hours. We are using the services of LBC Express to ensure fast shipping.


Question: What are your payment options?

Answer: Payment options are: 1) Paypal - for debit and credit card payments, 2) Bank transfer through BPI or BDO, 3) ML Kwarta Padala, 4) Palawan Express, or 5) LBC Instant Peso Padala.


Question: Do you sell in liters?

Answer: No. The sizes available are 10 mL, 30 mL, and 100 mL. However, the 30 mL and 100 mL are pre-order.


Question: What is store credit?

Answer: Store credit is credited to your account upon signing up or registering at Lavender Essentials Online Shop website. This can be use as a discount when you purchase any product from Lavender Essentials Online Shop. You may use store credit when you check out. 

Question: Is this convertible to cash?

Answer: No, store credit is not convertible to cash.

Question: Is there any expiry date of my store credit?

Answer: Yes, this is valid only up to 90 days from the date of your registration.


Question: When can I be qualified for pre-order?

Answer: Pre-order is open to our customers who made at least two separate orders within 12 months. This is a reward to their loyalty to us. Learn more about pre-orders from our blog.


More to come!...