FREQUENTLY ASKED QUESTIONS
Question: How much is the shipping fee?
Answer: Our shipping fee is a flat rate of PHP150.
Question: How to avail of the free shipping?
Answer: If you purchase PHP2,000 and above in a transaction, we ship your orders for free. We also have promos where selected items are of free delivery. Subscribe to our email list or follow us on Facebook and Instagram for updates.
Question: How soon can I receive my paid orders during this COVID-19 pandemic?
Answer: Before the pandemic, paid orders are delivered within 24 to 48 hours through LBC Express. However, due to the pandemic, delivery period depends on the location and advise from LBC. Currently, the expected time of arrival (ETA) is 4 to 5 working days for Metro Manila and Luzon Area, and up to 15 days for Visayas and Mindanao.
Question: What are your payment options?
Answer: Payment options are: 1) Paypal - for debit and credit card payments, 2) Bank transfer through BPI, 3) ML Kwarta Padala, 4) Palawan Express, or 5) LBC Cash on Deliver or Cash on Pickup (LBC COD/COP).
Question: Do you sell in liters?
Answer: No. The sizes available are 10 mL, 30 mL, and 100 mL. However, the 30 mL and 100 mL are pre-order.
Question: What if I cannot find in your store the oils that I am looking for?
Answer: You may visit Plant Therapy's website and send us a list of the items you want to purchase. Fill out a Pre-order Form and we will send you a quotation. Or copy this link and paste to your browser: https://forms.gle/qaPcP8S64QqcFsPV8
Question: Do I have to get a discount for Pre-Orders? How much?
Answer: Yes, we offer 10% discount for pre-orders.
Question: How much do I pay for the delivery of my pre-orders?
Answer: None. We will handle the delivery cost to have your items delivered to you.